CTC Kenya


Returns & Refunds Policy



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return;

  • Your item must be in the same condition that you received it. It must also be in the original packaging.
  • Your item should be faulty due not to your /our error but rather that of the manufacturer.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

Please contact us at sales@ctcsolutions.co.ke or call us 0110004400/ 0111050221.

Exchanges (if applicable)

We only replace items if they are defective or damaged. The product warranty lasts upto 3 months.


To return your product, address the parcel to City Telecommunication Centre, White Ash Shopping Complex 1st floor store number F3, Munyu Rd, Nairobi, telephone number 0110004400.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.